Great leadership isn’t innate, it’s a highly learnable skill meaning you don’t have to put up with mediocre managers in your organisation. With the right investment and coaching a mediocre manager can become a highly effective leader capable of bringing the best out of their team and get everyone performing at their best. Sir Winston Churchill didn’t just become one of the greatest leaders this country has ever seen he worked at it and equipped himself with the people and support he needed around him to be the best he could be.
Here are eight learnable attributes that we believe all go towards making a good manager.
A manager that is seen to be credible to their team is reliable, consistent and able to make effective and fair decisions adhering to the company’s core beliefs and values. Your credibility has the greatest impact on the relationships you have with your team, the respect you command and your ability to bring the best out of those that work for you.
Treat people well.
It’s nothing we didn’t know already, but actually how infrequently do we see people being treated well? Not often enough… A great manager will treat all members of their team fairly, with respect and when the time arises firmly but fairly and without fear of those difficult conversations. Great managers lead by example and never forget to say thank you and give positive praise. A good manager will take a little more than his share of the blame and a little less than his share of the credit.
Never underestimate the power of commitment, staff who are committed are loyal, dedicated and will work their hind legs off for you! Setting clear objective and goals ensures everyone knows exactly what’s expected and what needs to be done. Instill your trust in your team whilst not being afraid to admit your own vulnerabilities and mistakes will go a very long way to gaining the commitment and respect of your team. Notwithstanding always being honest and approachable. The most successful managers have the balance just right when it comes to being professional and being human. Bosses who fail to care always have high turnover rates!
It’s a highly underestimated leadership quality. It goes beyond sitting quietly and giving an employee your undivided attention. To truly listen you need to be aware of your employee’s natural behavioral tendencies, take note of their mood, tone, body language and facial expressions. Great managers who truly listen to their team are able to create trusting, transparent relationships with those who work for them because those on their team know they have their best interests at heart.
There are never enough hours in the day and we are working in a period of generally low productivity, but a great manager can not only get the most of their time but empower and motivate their team to do the same. Setting clear objectives, goals, timelines, effective communication and the right delegation coupled with a zest for getting things done they can smash their way through a staggering amount of work.
Often people tend to shy away from feedback for fear of receiving criticism, but , it’s often the opposite we receive. It’s a great way of seeking out praise and recognition for a job well done and never underestimate the power of a pat on the back. A leader who appreciates the benefits of reflective practice recognises the importance of making mistakes, doesn’t just measure on the last piece of work and is able to drive continuous improvement positively.
Great leaders know their strengths and use them but also know their weaknesses and aren’t afraid to admit them. They intrinsically know the core strengths and weaknesses of those in their team and bring people into the team with natural strengths that lack elsewhere in the team. They recognise there is often more than one way to get a job done and encourage employees to question, challenge and work to their strengths.
Pressure at work is simply a fact of life, but how we deal with it has a huge impact on how successful, productive and happy we are. Like most things in life resilience is a learnable skill and a great leader can acknowledge and identify the symptoms presented when stress is present and is equipped to change the mood and tone within the team to create a positive and happy atmosphere that brings the best out of their team.
So how do you and your managers measure up?
If you can identify with some of the items raised we will be holding various management and leadership courses over the coming months, have a look at the website for further details. Open courses 2017/2018
More specific needs for a team or individual then email us or even better why not do it the good old-fashioned way and give us a call… 01274 866880